Agentra

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Terms of Service

These Terms govern access to and use of Agentra HRM, including multi-channel inbox, integrations, help centers, AI Agent features, and connected storefronts.

Effective date: August 15, 2026 · Last updated: August 15, 2026

1. Agreement to these Terms

These Terms of Service ("Terms") govern your access to and use of the Agentra HRM platform and related services (the "Service") operated by Agentra ("Agentra", "we", "us", or "our").

The Service is available at https://dev-hrm.resent.app (workspace login and portal), per-workspace URLs such as yourcompany.agentraa.com, public help centers (including help.yourcompany.agentraa.com or verified custom domains), ticket tracking pages, and our API at https://api.resent.app.

By creating an account, clicking "I agree", connecting an integration, or using the Service, you agree to these Terms and our Privacy Policy. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Service.

2. Description of the Service

Agentra HRM is a cloud-based customer support and operations platform for businesses. Depending on your plan and configuration, the Service may include:

  • Unified inbox for tickets and conversations across multiple channels
  • Team collaboration with roles (owner, admin, agent, customer), departments, and teams
  • Email channel support via connected mailboxes (IMAP/SMTP and related outbound delivery)
  • Facebook Messenger, Instagram Direct Messages, and WhatsApp Business messaging integrations
  • Live chat and AI Agent workflows for real-time customer conversations
  • TikTok and additional channel integrations as they become available in the Service
  • E-commerce store connections (Shopify, WooCommerce, and custom storefront APIs) with order, customer, and fulfillment visibility
  • Order actions from the inbox (such as refunds, fulfillment requests, invoice sending, and order updates) where supported by the connected store
  • Public help centers with contact forms, knowledge content, and branding
  • Customer ticket tracking with email verification
  • Workspace customization (logo, colors, theme, business hours)
  • Activity and audit logs for administrative visibility
  • Analytics, notifications, and billing management

We may add, modify, or discontinue features at any time. Beta or preview features may be offered "as is" and may be changed or withdrawn without notice.

3. Accounts, workspaces, and eligibility

3.1 Registration

To use most features, you must create a workspace and provide accurate registration information (such as company name, subdomain, and administrator email). You must keep your account information current.

3.2 Subdomains and URLs

Each workspace receives a unique subdomain (for example acme.agentraa.com). Subdomains must comply with our naming rules and may not impersonate others or infringe trademarks. We reserve reserved names (such as api, portal, help, admin) and may reclaim subdomains that violate these Terms.

3.3 Authentication

You may sign in using a password, Google, Microsoft, or other methods we support. Two-factor verification may be required. You are responsible for safeguarding credentials and for all activity under your account. Notify us immediately at agentraa0@gmail.com if you suspect unauthorized access.

3.4 Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract. The Service is intended for business use. Use by minors is not permitted except where a parent or guardian provides verifiable consent as required by law.

3.5 Invitations and team members

Workspace owners and administrators may invite users and assign roles. You are responsible for invitations you send and for configuring appropriate permissions within your organization.

4. Customer data and privacy

4.1 Your responsibilities

If you use Agentra HRMto process personal information about your customers, employees, or other individuals ("Customer Data"), you are responsible for:

  • Providing any required privacy notices to those individuals
  • Obtaining all necessary consents and permissions
  • Ensuring your collection and use of Customer Data complies with applicable laws
  • Responding to data subject requests from your customers where you are the controller
  • Configuring retention, access, and security appropriate to your business

4.2 Our role as processor

When we process Customer Data on your behalf, we do so according to your instructions as reflected in your use of the Service and these Terms. We will not access Customer Data except to provide the Service, troubleshoot issues, comply with law, or as otherwise permitted by these Terms and our Privacy Policy.

4.3 Prohibited data

You may not use the Service to store or transmit protected health information subject to HIPAA, payment card data outside of PCI-compliant flows provided by integrated payment processors, or other categories of sensitive data unless we have agreed in writing to support such use.

5. Acceptable use

You agree not to, and not to permit others to:

  • Violate any applicable law, regulation, or third-party rights
  • Send spam, unsolicited bulk messages, or deceptive communications
  • Harass, threaten, defame, or abuse others
  • Upload malware, viruses, or harmful code
  • Attempt to gain unauthorized access to the Service, other accounts, or connected systems
  • Reverse engineer, decompile, or attempt to extract source code except where permitted by law
  • Scrape, crawl, or overload the Service in a manner that interferes with others
  • Resell or sublicense the Service without our written permission
  • Use the Service for illegal surveillance, discrimination, or fraud
  • Misrepresent your identity or affiliation
  • Circumvent rate limits, security controls, or integration restrictions imposed by us or third-party platforms
  • Use connected messaging channels in violation of platform policies (including Meta, WhatsApp, TikTok, Shopify, and email provider rules)

We may investigate violations and suspend or terminate access without refund where appropriate.

6. Third-party integrations and platforms

The Service connects to third-party platforms including Meta (Facebook, Instagram, WhatsApp), Shopify, WooCommerce, email providers, TikTok, and others. Your use of those integrations is also subject to the third party's terms and policies.

6.1 Authorization

By connecting an integration, you authorize Agentra to access and process data from that platform as needed to provide the Service, including sending and receiving messages, syncing orders, and performing actions you initiate (such as refunds or fulfillment updates).

6.2 Platform changes

Third-party APIs change frequently. We are not responsible for outages, policy changes, account suspensions, or feature removals imposed by external platforms. Messaging windows, reply limits, and regional availability (for example TikTok Business Messaging restrictions in certain countries) are governed by the platform, not Agentra.

6.3 Store and order actions

Actions performed on connected stores (refunds, order edits, customer updates, fulfillment holds, and similar operations) are executed at your direction. You are solely responsible for the commercial, legal, and customer-service consequences of those actions.

7. Subscriptions, trials, and billing

7.1 Plans

Agentra HRM is offered on subscription plans (such as Pro) with features and limits described at signup or in your workspace billing settings. Plan details, pricing, and included features may change; we will provide notice where required before changes apply to your subscription.

7.2 Trials

We may offer free trials. At the end of a trial, continued use may require payment. We may modify or end trials at any time.

7.3 Payment

Paid subscriptions are billed in advance on a recurring basis (monthly or yearly, as selected). You authorize us and our payment processor to charge your payment method for applicable fees, taxes, and overages. Fees are non-refundable except where required by law or expressly stated by us.

7.4 Cancellation

You may cancel your subscription according to in-product billing controls or by contacting agentraa0@gmail.com. Cancellation stops future charges but generally does not entitle you to a refund for the current billing period unless stated otherwise. Access may continue until the end of the paid period.

7.5 Failed payments

If payment fails, we may suspend or limit access until the account is brought current. We are not liable for loss of data or service interruption resulting from non-payment.

8. Intellectual property

8.1 Our rights

The Service, including software, design, logos, documentation, and all related intellectual property, is owned by Agentra or its licensors and is protected by copyright, trademark, and other laws. These Terms do not grant you any rights to our trademarks or brand features except as needed to use the Service in accordance with these Terms.

8.2 Your content

You retain ownership of content you submit to the Service ("Your Content"), including messages, tickets, help center articles, and branding assets. You grant us a worldwide, non-exclusive license to host, store, reproduce, process, display, and transmit Your Content solely to provide, maintain, and improve the Service and as otherwise permitted by these Terms.

8.3 Feedback

If you provide suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without obligation to you.

9. Confidentiality

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect confidential information and use it only for purposes related to the Service. This does not apply to information that is publicly available, already known, independently developed, or rightfully received from a third party without restriction.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing, we do not warrant that:

  • The Service will be uninterrupted, secure, or error-free
  • Messages will be delivered by third-party platforms without delay or failure
  • AI-generated suggestions or automations will be accurate or appropriate for every situation
  • Integrated store data will always be complete or up to date
  • The Service will meet all regulatory requirements for your specific industry without additional configuration

You use AI features, automations, and order actions at your own discretion and remain responsible for reviewing outbound communications and commerce actions before they are sent or executed.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGENTRA AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IN ANY TWELVE (12) MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THAT PERIOD OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12. Indemnification

You will defend, indemnify, and hold harmless Agentraand its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

  • Your use of the Service
  • Your Content or Customer Data
  • Your violation of these Terms or applicable law
  • Your connected integrations or actions taken through them (including store refunds and messaging)
  • Disputes between you and your customers or end users

13. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate your access immediately if you breach these Terms, create risk or legal exposure for us, fail to pay fees, or if we discontinue the Service.

Upon termination, your right to access the Service ends. We may delete workspace data after a reasonable retention period unless law requires otherwise. Sections that by their nature should survive (including payment obligations, intellectual property, disclaimers, limitation of liability, and indemnification) will survive termination.

14. Changes to these Terms

We may modify these Terms from time to time. We will post the updated Terms on this page and update the effective date. Material changes will be communicated through the Service or by email where appropriate. Continued use after changes take effect constitutes acceptance. If you do not agree to modified Terms, you must stop using the Service.

15. Governing law and disputes

These Terms are governed by the laws applicable to Agentra's place of business, without regard to conflict of law principles, except where mandatory consumer protection laws in your country of residence provide otherwise.

Before filing a formal legal claim, you agree to contact us at agentraa0@gmail.com and attempt to resolve the dispute informally. If we cannot resolve a dispute within sixty (60) days, either party may pursue remedies in the courts or forums with competent jurisdiction, subject to applicable law.

16. Miscellaneous

  • Entire agreement: These Terms and the Privacy Policy constitute the entire agreement regarding the Service and supersede prior agreements on the same subject.
  • Severability: If any provision is unenforceable, the remaining provisions remain in effect.
  • No waiver: Failure to enforce a provision is not a waiver of our right to do so later.
  • Assignment: You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
  • Force majeure: We are not liable for delays or failures caused by events beyond our reasonable control.
  • Export compliance: You agree to comply with applicable export control and sanctions laws.

17. Contact

For questions about these Terms, contact:

Agentra
Email: agentraa0@gmail.com
Web: https://dev-hrm.resent.app